About these terms
These terms cover the use of the PrimeFix247 Partner Portal at portal.primefix247.co.uk (the "portal"), run by PRIMEFIX247 LTD (company no. 17339100, registered in England and Wales), "we" or "us". The portal is for letting agents, property managers and other companies we work with (a "partner"), and the people a partner gives access ("users"). By using the portal you accept these terms on behalf of your company. Any separate agreement between your company and us also applies, and where it differs from these terms, that agreement wins.
Accounts
- Accounts are by invitation only, from us or from your company's portal admin.
- Keep your password to yourself and don't share your account. Tell us at once if you think someone else has used it.
- Your company is responsible for who it gives access to, the role each person has, and for what is done under its accounts. Ask us, or your portal admin, to switch off anyone who should no longer have access.
Raising jobs
- A job raised in the portal is a request for us to do that work at that property, made on your company's behalf.
- Give us accurate details: the property, the problem, safe access and the right contact for the tenant or occupier. Make sure you may share those people's details with us for the job.
- Where your company has agreed a limit with us, a call-out within it goes ahead without asking you again. Work beyond it, or beyond what a call-out covers, needs a quote that your company approves first.
- Times we give are our best estimate. Emergencies, access problems and parts can change them, and we'll keep you informed through the portal.
Quotes, invoices and payment
- Prices are those in the quote your company approves, or the rates we've agreed with your company.
- Invoices are payable on the terms agreed with your company. Where we offer online payment, it's handled by Stripe under its own terms.
- If you think an invoice is wrong, tell us within 14 days of receiving it, so we can look into it.
Using the portal properly
Use the portal only for your company's dealings with us. Don't try to get into accounts or data that aren't yours, upload anything harmful or unlawful, interfere with how the portal works, or copy or resell it. We may suspend an account that breaks these terms, or to protect the portal, our customers or the people living in the properties.
Availability and changes
We work to keep the portal available and your data safe, but we can't promise it will never be interrupted, for example for maintenance or for reasons outside our control. If it's unavailable, contact us directly, and urgent jobs still go ahead by phone or email. We may improve or change the portal, and we'll tell you before any change that matters to how you use it.
Your information
Your company's information stays yours: we use it to provide our service, as our privacy policy explains. The portal itself, its design and its content belong to us.
Liability
Our responsibility for the work we carry out is set by our agreement with your company and by law. For the portal itself, we're not responsible for losses caused by it being unavailable, by information given to us that was wrong, or by accounts used by someone your company let in. Nothing in these terms limits liability that the law doesn't allow us to limit, such as for death or personal injury caused by negligence, or for fraud.
Ending access
Your company can ask us to close its portal, or any user's account, at any time. We may close access when we stop working together, giving reasonable notice where we can. Records we must keep, such as invoices, are kept as our privacy policy says.
Changes to these terms, and the law
We may update these terms, and we'll change the date at the top when we do. Using the portal after a change means you accept the new terms. These terms are governed by the law of England and Wales, and its courts deal with any dispute.
Contact
Questions about these terms: info@primefix247.co.uk.
PRIMEFIX247 LTD · Company no. 17339100 · Privacy policy · info@primefix247.co.uk